Quick Assist

With the Quick Assist app it is possible to watch with you on your computer. This allows us to assist you immediately, for example, while you are performing an action that you are having problems with.
The app is part of Windows 10 and 11 and does not need to be installed separately.

How does remote assistance work?

Step 1 - Start Quick Assist

Activate the Start menu, type quick assist in the search box, and click Quick Assist.
If prompted, download the latest version from the Microsoft Store.

You can also open the app by using the keyboard shortcut: Win + Ctrl + Q (where Win is the Windows key, which can be found at the bottom left of your keyboard).

Step 2 - Make a call

Call ComMaat and we will guide you during the remote assistance session.

Step 3 - Disconnect

You decide when the connection is lost. After leaving the session and closing Quick assist, ComMaat has no access more to your system.

Screen sharing

macOS includes a powerful built-in screen sharing tool, which is particularly useful for sharing your screen with other Mac users on the same network or over the Internet with appropriate security measures.

How to turn on screen sharing on macOS

1. On your Mac, choose Apple menu > System Settings, click General in the sidebar, then click Share. (You may need to scroll down.)
2. Turn off Remote management if the service is turned on.
   Screen Sharing and Remote Control can't be turned on at the same time.
3. Click the Info button next to Screen Sharing.
4. Turn on Screen Sharing.
5. Select any of the following:
   Anyone can ask for permission to control the screen.
   VNC viewers can control the screen with the following password. If you enable this option, you will need to enter a password.
6. Click the "Suggest Access" pop-up menu, then do one of the following:
   Allow all users to share your computer's screen: Click the pop-up menu next to "Set access for" and choose "All users."
   Choose who can share your computer's screen: Click the pop-up menu next to Suggest Access, choose Only These Users, then click the Add button at the bottom of the list. Select the users you want to allow it for, then click Select.
   Users & Groups includes all users of your Mac. Network Users and Network Groups include the people in your network.
   To remove a user from the list, select the user and click the delete button.
7. Click Done.